We do offer a 10% off welcome code on first purchases when signing up to our newsletter and joining our Sylk Swim community. To redeem the discount, apply the code at checkout. Valid on full price Sylk Swim product only.

As we are an Australian store. All pricing will be charged in AUD.

We begin processing your order immediately to ensure a seamless experience. For this reason, we can’t accommodate changes once placed. This includes cancellations, address or shipping updates, discount codes, or item adjustments.

Yes! Afterpay is available for all Australian & New Zealand customers!

We are so sorry to hear your missing an item. Please contact our customer service team at info@sylkswim.com and we will be able to assist you.

We are happy to accept returns on all purchases for exchange (where available) or store credit.

Your item(s) must meet the below requirements in order to be approved for exchange or store credit.

• Item(s) must be returned within 14 days of receiving your order.

• Undergarments must be worn when trying on items.

• Item(s) must be returned in its original packaging, unworn, unwashed and must have the hygiene seal intact.

If the returned item/s do not meet these conditions, it may be returned to you at an additional charge. 

Return Cost

Return labels are at the expense of the customer and are issued via our online returns portal. Return rates for Australian orders are $10 and International Orders $30 and will be deducted from your store credit amount upon processing your return. If you decide to arrange your own postage, please ensure that you retain the tracking number as we cannot be held responsible for any returns lost in transit.

Processing Time For Returns   

Once your return has been received at our warehouse, please allow up to 5 business days for your return to be processed. You will be notified via email once your return has been accepted.

Return To Sender Parcel

Please ensure your shipping details are correct at checkout. Parcels returned to us due to address issues or other reasons will incur a $35.00 return fee.

Once your return has been received at our warehouse, please allow up to 5 business days for your return to be processed. You will be notified via email once your return has been accepted. 

If you believe your item has a fault, please use our online returns portal to submit your item with your order number and images of the fault. Our customer care team will then be in touch to discuss your options.

Return labels are at the expense of the customer and are issued via our online returns portal. Return rates for Australian orders are $10 and you can find return costs for International orders here. This amount will be deducted from your store credit amount upon processing your return. If you decide to arrange your own postage, please ensure that you retain the tracking number as we cannot be held responsible for any returns lost in transit.

For domestic orders placed before 2 pm AEST and for international orders placed before 1PM AEST, where your item is in stock, we endeavour to have these processed and shipped within the same business day.

Australian orders will be sent via Australia Post. Currently, Express shipping is 1-3 business days and Standard shipping is 2-6 business days.

All international orders will be sent via DHL Express (3-10 business days).

We ship all international orders via DHL Express (3–10 business days) from our warehouse on the Gold Coast, Australia. Once your order has been dispatched, you’ll receive an airway bill number by email, allowing you to fully customise and manage your delivery through the DHL website.

For security, all shipments require a signature on delivery. If you would like to update this or arrange alternative delivery options, please contact DHL directly with your AWB tracking number.

We are unable to take responsibility for any lost parcels once they have left our warehouse. However, we will do our best to assist you in the tracking of items where necessary your item. Please contact our customer care team at info@sylkswim.com for assistance. Shipping costs are non-refundable.