Returns Policy

 

Request a return here

We are happy to accept returns on all purchases for exchange (where available) or store credit.

Your item(s) must meet the below requirements in order to be approved for exchange or store credit.

• Item(s) must be returned within 14 days of receiving your order.

• Undergarments must be worn when trying on items.

• Item(s) must be returned in its original packaging, unworn, unwashed and must have the hygiene seal intact.

If the returned item/s do not meet these conditions, it may be returned to you at an additional charge. 

 

Return Cost

Return labels are at the expense of the customer and are issued via our online returns portal. Return rates for Australian orders are $10 and you can find return costs for International orders here. This amount will be deducted from your store credit amount upon processing your return. If you decide to arrange your own postage, please ensure that you retain the tracking number as we cannot be held responsible for any returns lost in transit.

 

Processing Time For Returns   

Once your return has been received at our warehouse, please allow up to 5 business days for your return to be processed. You will be notified via email once your return has been accepted.

 

Return To Sender Parcel

Please ensure your shipping details are correct at checkout. Parcels returned to us due to address issues or other reasons will incur a $35.00 return fee.