Returns Policy

 

Request a return here

We are happy to accept returns on all purchases for exchange (where available) or store credit.

Your item(s) must meet the below requirements in order to be approved for exchange or store credit.

• Item(s) must be returned within 14 days of receiving your order.

• Undergarments must be worn when trying on items.

• Item(s) must be returned in its original packaging, unworn, unwashed and must have the hygiene seal intact.

If the returned item/s do not meet these conditions, it may be returned to you at an additional charge. 

 

Return Cost

Return labels are at the expense of the customer and are issued via our online returns portal. Return rates for Australian orders are $10 and International Orders $30 and will be deducted from your store credit amount upon processing your return. If you decide to arrange your own postage, please ensure that you retain the tracking number as we cannot be held responsible for any returns lost in transit.

 

Processing Time For Returns   

Once your return has been received at our warehouse, please allow up to 5 business days for your return to be processed. You will be notified via email once your return has been processed. If you have opted to exchange your items, a link to complete your order will be emailed to you. You will be required to pay any outstanding balance prior to your exchange being sent.

 

Refund of Duties & Taxes for International Orders

Upon return of your items, any applicable customs, duties or taxes paid in relation to your order, will not be refunded by Sylk Swim. We recommend contacting your local customs office for information on any possible customs and duties refunds that you may be eligible for within your country.  

 

Reject/Refuse Parcel

If you choose to reject/refuse delivery of your parcel, a $40 AUD return fee will be deducted from your refund amount.