Most Common Questions

Orders & Returns
Shipping
Sizing
SWIMWEAR & BRANDS
Orders & Returns
Shipping
Sizing
SWIMWEAR & BRANDS

Orders & Returns

WHAT IS YOUR RETURN POLICY ON TOPS, BOTTOMS AND ONE PIECES?

It is our policy to accept returns on tops, however we do not accept returns on bottoms or one pieces due to hygiene reasons. To be sure you are getting the right size our Sizing Chart Page.

I ORDERED THE WRONG SIZE, AND IT HAS YET TO ARRIVE? CAN I CHANGE MY ORDER?

If you email orders@sylkswim.com, explain the situation and they will look after you.

DO YOU HAVE AFTERPAY?

We will be implementing AfterPay this month.

PRICES IN WHICH CURRENCY

All prices are in AUD and will converted on purchase either via PayPal or your card provider.

Shipping

How long does delivery take?

Currently we have 2-7 days shipping if you have already order please allow this time. We will be implementing express shipping this month. If after 7 days you haven't received your swimsuit, contact our Customer Support Team.

How long are express shipping times

We're currently setting this up with our new distribution centre.

ARE YOU ABLE TO SHIP INTERNATIONALLY?

Absolutely, we can ship internationally!

MY ITEM HAS NOT ARRIVED YET - CAN YOU PLEASE SEND ANOTHER PACKAGE?

If after 7 days you haven't received your swimsuit, please contact orders@sylkswim.com with your name, order number and details.

Sizing

I NEED HELP WITH SIZING?

You can find all sizing information on our Sizing Chart Page.

I HAVE A VERY LARGE CUP SIZE, WILL YOUR SWIMSUITS FIT?

Current styles do not support a cup size very large, however, we're working on new styles. We do also offer returns & refunds on tops that do not fit so if the top does not fit you can contact customer support to organize this.

I HAVE SMALL BREASTS, WILL YOUR SWIMSUITS FIT?

It's best to consult our Size Guide based on your size. We do also offer returns & refunds on tops that do not fit so if the top does not fit you can contact customer support to organize this.

Swimwear & Brand

YOUR CURRENT SWIMWEAR IS TOO REVEALING, ARE ANY LESS REVEALING STYLES GOING TO BE AVAILABLE?

Our items do range from XS to XXL along with looking to diversify our range even further in the coming the months so everyone feels comfortable in our swimwear. We have also had a number of positive reviews and posted from women of all sizes. Keep an eye out for our future releases, Shani is always working on new designs!

DO YOUR BIKINIS HAVE PADDING?

Currently, nothing in our range has padding.

HANDWASH OR IN THE WASH?

We have care instructions on all pieces on our website, check the item purchased page and click on the "Care Instructions" tab.

IS THE WHITE SWIMWEAR SEE THROUGH WHEN WET?

Our white swimwear does not go through see through in water.

WHAT SIZE IS SHANI?

Shani is Medium in tops and Small in bottoms. She is Small in Mykonos and Medium in Santorini.

 

 

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