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Most Common Questions

Orders & Returns
Shipping
Sizing
SWIMWEAR & BRANDS
Orders & Returns
Shipping
Sizing
SWIMWEAR & BRANDS

Orders & Returns

WHAT IS YOUR RETURN POLICY ON TOPS, BOTTOMS AND ONE PIECES?

We want you to love your Sylk Swim pieces. This is why we are happy to accept returns in exchange for credit notes only. To return your piece, email orders@sylkswim.com. All orders must be returned in their original packaging and free of odours, marks and pet hair. Once your return is processed we will issue a credit note so you can repurchase.

CAN I CHANGE MY ORDER ONCE IT'S PLACED?

We are unable to make changes to your order once it is placed. If you need to update your address, we recommend contacting the courier directly.

DO YOU HAVE AFTERPAY?

Yes! Afterpay is available for all Australian & New Zealand customers!

WHAT CURRENCY ARE PRICES IN?

As we are an Australian store. All pricing will be charged in AUD.

Shipping

How long does delivery take?

Currently domestic shipping takes 2-7 business days and international shipping 3-10 business days. Please note, that shipping is outside of our control and we cannot be held accountable for any delays in shipping,

ARE YOU ABLE TO SHIP INTERNATIONALLY?

Absolutely, we ship worldwide!

WHERE IS MY ITEM?

If your item is delayed, we recommend contacting the courier directly to open an investigation. I

Sizing

WHAT SIZE SHOULD I ORDER?

Our sizing chart is included in all of our products. If you are still unsure, email orders@sylkswim.com.au. They will help you find the perfect fit.

View our Size Guides here.

Swimwear & Brand

HANDWASH OR IN THE WASH?

Caring for your swimwear is so important. In order to prolong your swimwear, please make sure you follow the care instructions included on each piece.

IS THE WHITE SWIMWEAR SEE THROUGH WHEN WET?

Our white swimwear does not go through see through in water.

WHAT SIZE IS SHANI?

Shani wears small bottoms, small one piece's and medium tops. If you are still unsure of our size, please contact us at info@sylkswim.com

 

 

Sylk Society

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